RINKVAULT

Your information.

We collect the details needed to understand a report, consider a product request, and reply to you.

What you choose to share

A machine report asks for your email and a description of the issue. You can include the item, slot number, approximate purchase time, and amount charged in your message. General feedback can be submitted without an email. Rink inquiries ask for the rink name, city, and your email. Product requests ask for the product you want; your email is optional.

How we use it

Shadowclaw Supply Company LLC uses submissions to resolve machine concerns, manage product requests, discuss rink inquiries, and follow up with you. Submitting a refund request does not automatically issue a refund. These forms do not process payments, and submitting a form does not sign you up for marketing.

Where submissions go

When online forms are enabled, submissions are stored in a private Google Sheet for our team. We also email submission details to hello@rinkvault.com so our team can respond. Google provides this storage and email service, and our website hosting provider processes the traffic needed to run the site. We do not display customer submissions publicly.

Keep payment details out

Please do not include full card numbers or sensitive payment information in forms or email. You can submit a refund request through the machine issue form or email hello@rinkvault.com.

Questions or deletion requests

Email hello@rinkvault.com if you have questions about your information or want us to review a deletion request. We respond within 48 hours.